In accordance with §11 PAngV (German ordinance regulating the indication of Prices), the last offer price shows the lowest price of the last 30 days after all usual direct discount deductions. Discounts such as cashback or trade-in, which are calculated or paid out after the purchase or by third parties without a contractual relationship with Hifi Foto Koch GmbH (service providers, agencies, manufacturers, etc.) or which require further action, are not included.
We appreciate every review we receive from our customers, as they always help other customers with their purchasing decisions.
We mostly receive returns because crucial product details were missing, which can only be assessed when you hold the product in your own hands. Frequent reasons for returns can be, for example:
[...] I imagined the feel of the camera to be different
[...] it feels heavier than expected
[...] some functions are worse than expected
[...] the color of the backpack was not 100% blue
We want to avoid all these reasons for returns with the rating system, so that fewer returns are made and the environment is relieved even more.
But reviews also help us because they make it easier for us to make decisions about our product range, as we receive a product-related rating based on the feedback and can therefore understand which products are not as popular with our customers.
2. What should I consider in my review?
Did the product meet your expectations based on the product descriptions?
Did the product meet the quality and price/performance requirements?
How or for what purpose do you use your item?
Which features of the product excite you? Which ones do you find disappointing?
Describe your intended use for the item
Explain the advantages or shortcomings
Give your personal tips and tricks
Refer exclusively to the product
3. It's so easy to leave a customer review
This is how you proceed in the online store:
Go to the article page of your product (for example, enter the article number you find on your invoice in the search).
Click on your product.
Click on the stars on the product image or the "Reviews" tab in the lower window.
Now click on Write a review. (As a logged-in user, you can also upload up to 3 photos directly)
Enter your opinion and click on "Leave a review".
Submit reviews via the customer center:
Log in to your account, there you will get an overview of the products you have not yet rated, or about your order history on each product.
4. How do we check product reviews?
Before publication, every review is checked for compliance with our guidelines and terms of use. In addition to the content, the team also checks for authenticity. If the reviewer provides contact or order information, we can assign it. If we do not have this information, our employees check whether the content appears to be authentic, as the products do not necessarily have to have been purchased from us. Our staff are trained to carry out this check and pay particular attention to the tone of voice in order to distinguish fake reviews from genuine ones. In case of doubt, we reject the review directly or request proof of authenticity from the reviewer. This means that we cannot guarantee that fake reviews will not be approved, but we do try to identify them.
In principle, positive and negative reviews are approved, as we want to have a fair and transparent review system for products. Reviews that do not comply with our guidelines and terms of use will be rejected. Reviews where we cannot verify the purchase and where our team has doubts about the authenticity will also be rejected. If we have any further questions about the review, we will contact the reviewer in a short email and ask them to describe their experience in more detail.
Before publication, spelling and grammar may be corrected and individual passages removed in the event of minor violations.
After a product review has been published or rejected, the reviewer will receive an email.
5. Why are some reviews rejected?
Reviews are rejected by us if they...
... do not appear genuine.
... contain right-wing extremist content or hate speech. They should not be offensive and should not hurt anyone personally. We reserve the right to apply other evaluation criteria.
... are submitted more than once, as they would cause confusion and influence the honest star system positively or negatively.
... cannot be assigned to the respective article because they contain texts that criticize or praise features that are not to be found in the product.
... are irrelevant, incorrect or misleading in terms of content or do not refer to the product itself, but for example to the price, availability, service of Foto Koch or similar.
... violate the guidelines and terms of use for other reasons.
6. Would you like to report a violation?
If you find a review that you think is fake or otherwise violates the guidelines and terms of use, please contact us. Our team will then check it promptly. Contact us
These terms of use apply to the participation in and use of the customer ratings of Hifi Foto Koch GmbH. In the event of conflicts with the general terms and conditions or data protection regulations, these terms of use shall take precedence.
By submitting a customer rating and/or an upload of media (e.g. pictures, videos, audio files, texts, documents etc.) you assure that
You are the sole author of the content and own all copyrights
You accept the guidelines for ratings and community media and you are at least 14 years old
Your information is neither false, misleading nor inaccurate
You do not infringe any copyright, trademark, patent or publication rights
You do not violate any data protection rights, personal rights of third parties or any other rights or laws
You have the rights of use and can pass them on if one or more persons are recognisably depicted or audible on Media and these persons consent to this
your information and media relate exclusively to the product and not to the price or other circumstances pertaining to the delivery
Your details and media do not refer to or include any other offers, products, suppliers or other contacts
Your details and media do not contain any spam, advertising or other inappropriate content
You do not share any content or make any statements that are discriminatory, sexist, immoral, racist or otherwise unlawful
You are not acting on behalf of a third party, whether with or without remuneration
You do not act in self-interest
Hifi & Foto Koch GmbH is entitled to delete or edit your customer rating and/or your media before and after publication, should you violate the guidelines for reviews and community media or these terms of use.
You provide your content free of charge and are not entitled to any form of remuneration or compensation. There is no entitlement to publication.
Submitted customer opinions and uploaded media are usually reviewed and published within a few working days. All transferable rights of use of the content provided by you are transferred to Hifi Foto Koch GmbH and its current or future partners and representatives (including but not limited to affiliated companies, service providers, search engines, employees, agencies, branches, joint ventures, suppliers). The content may be used, modified and published by the aforementioned parties at their own discretion without any restrictions in terms of time, content and location. Promotional use is also permitted. The content may be edited or deleted if it violates the guidelines for ratings and community media as well as these terms of use or if it makes sense for the respective purpose. It is also possible to shorten the content at any time and without giving reasons.
Hifi Foto Koch GmbH and its current or future partners and agents do not warrant the ability to modify or delete the content you submit, should you wish to do so.
You transfer the rights and licence of your content to Hifi Foto Koch GmbH and its current or future partners and representatives. You grant Hifi Foto Koch GmbH and its current or future partners and representatives, the unrestricted right to your customer opinion (rating text, nickname, star rating, recommendation, etc.) as well as to your media (e.g. images, videos, audio files, texts, documents, etc.; incl. the indication of the author, description, etc.) to use, change, store, delete, shorten, modify, adapt, translate, copy, pass on, sell and distribute worldwide in any form, any medium, in any technology. Personal data (e-mail address, address, contact details) will not be passed on to third parties.
You assume full responsibility for your content. You agree to indemnify Hifi Foto Koch GmbH and its current or future affiliates and agents for all costs, including attorneys' fees, any damages, consequential damages of any kind, claims and demands arising from your failure to comply with the Review and Community Media Guidelines and these Terms of Use.
By submitting your customer opinion and/or uploading media, you agree to the Review and Community Media Guidelines and Terms of Use. By providing your email address, you agree that Hifi Foto Koch GmbH and its current or future partners and agents may send you status information of your customer opinion by email.
Data protection notice
When using the homepage including the submission of ratings and the upload of media, so-called personal data is processed by HiFi Foto Koch GmbH in the sense of Article 6 paragraph 1 DSGVO. Personal data is information that can be directly or indirectly assigned to you or can be assigned to you. In addition to the information entered by you, such as the name, e-mail and description, this data can also be data related to your customer account, IP addresses, access times, accessed URL, sources, browsers used, operating systems and devices, the name of your access provider as well as others. A full overview of data processing and privacy information can be found at datenschutz.html.
Richtlinien für Bewertungen und Community Medien
When creating your customer opinion and/or uploading media (e.g. images, videos, audio files, texts, documents, etc.), please observe our guidelines:
share your own experiences and opinions
describe which advantages and/or disadvantages the product has
refer to the product only
provide pictures, videos, audio files or similar made with the product or showing the product
feel free to upload raw data (RAW etc.) so that others can judge the actual quality
Each customer opinion is editorially checked before publication. Please ensure, among other things, that
Your information and media are not false, misleading or inaccurate
your information and media relate exclusively to the product and not to the price or other circumstances pertaining to the delivery (use our contact form for this)
Your content does not contain any other offers, products, suppliers or other contact details
Your content does not contain any spam, advertising or other inappropriate content
You do not make any discriminatory, sexist, immoral, racist or otherwise unlawful statements or share any content
By submitting your customer opinion and/or uploading media, you agree to these guidelines and terms of use.
It's not a new trend, but analog photography has enjoyed great popularity for some time now. We also have various analog cameras in our range and if you come to Düsseldorf, you can also look for a few old treasures in our second-hand shop!
If you print your own pictures at home, you need to pay attention to a number of things. In addition to the right color profiles for the pictures, you need to pay attention to the drying times required by the respective papers and the effect you want to achieve with the paper on which the pictures are printed.