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Rate products and help others!

Share your experiences with others and use them yourself for your next purchase, the impressions of like-minded people.

1. Give a product review!

  • Benefit from real reviews from other customers
  • Help other photographers with their decision
  • Share your personal feedback on the product

Because: Why should products be rated?

We appreciate every review we receive from our customers, as they always help other customers with their purchasing decisions.

We mostly receive returns because crucial product details were missing, which can only be assessed when you hold the product in your own hands. Frequent reasons for returns can be, for example:

  • [...] I imagined the feel of the camera to be different
  • [...] it feels heavier than expected
  • [...] some functions are worse than expected
  • [...] the color of the backpack was not 100% blue

We want to avoid all these reasons for returns with the rating system, so that fewer returns are made and the environment is relieved even more.

But reviews also help us because they make it easier for us to make decisions about our product range, as we receive a product-related rating based on the feedback and can therefore understand which products are not as popular with our customers.

2. What should I consider in my review?

  1. Did the product meet your expectations based on the product descriptions?
  2. Did the product meet the quality and price/performance requirements?
  3. How or for what purpose do you use your item?
  4. Which features of the product excite you? Which ones do you find disappointing?
  5. Describe your intended use for the item
  6. Explain the advantages or shortcomings
  7. Give your personal tips and tricks
  8. Refer exclusively to the product

3. It's so easy to leave a customer review

This is how you proceed in the online store:

  1. Go to the article page of your product (for example, enter the article number you find on your invoice in the search).
  2. Click on your product.
  3. Click on the stars on the product image or the "Reviews" tab in the lower window.
  4. Now click on Write a review. (As a logged-in user, you can also upload up to 3 photos directly)
  5. Enter your opinion and click on "Leave a review".

Submit reviews via the customer center:

Log in to your account, there you will get an overview of the products you have not yet rated, or about your order history on each product.

4. How do we check product reviews?

Before publication, every review is checked for compliance with our and . In addition to the content, the team also checks for authenticity. If the reviewer provides contact or order information, we can assign it. If we do not have this information, our employees check whether the content appears to be authentic, as the products do not necessarily have to have been purchased from us. Our staff are trained to carry out this check and pay particular attention to the tone of voice in order to distinguish fake reviews from genuine ones. In case of doubt, we reject the review directly or request proof of authenticity from the reviewer. This means that we cannot guarantee that fake reviews will not be approved, but we do try to identify them.

In principle, positive and negative reviews are approved, as we want to have a fair and transparent review system for products. Reviews that do not comply with our and will be rejected. Reviews where we cannot verify the purchase and where our team has doubts about the authenticity will also be rejected. If we have any further questions about the review, we will contact the reviewer in a short email and ask them to describe their experience in more detail.

Before publication, spelling and grammar may be corrected and individual passages removed in the event of minor violations.

After a product review has been published or rejected, the reviewer will receive an email.

5. Why are some reviews rejected?

Reviews are rejected by us if they...

  • ... do not appear genuine.
  • ... contain right-wing extremist content or hate speech. They should not be offensive and should not hurt anyone personally. We reserve the right to apply other evaluation criteria.
  • ... are submitted more than once, as they would cause confusion and influence the honest star system positively or negatively.
  • ... cannot be assigned to the respective article because they contain texts that criticize or praise features that are not to be found in the product.
  • ... are irrelevant, incorrect or misleading in terms of content or do not refer to the product itself, but for example to the price, availability, service of Foto Koch or similar.
  • ... violate the and for other reasons.

6. Would you like to report a violation?

If you find a review that you think is fake or otherwise violates the and , please contact us. Our team will then check it promptly.
Contact us


Top-rated products at Foto Koch

14

Sony Alpha 6700 (ILCE-6700) Body

1.406,03
1.506,03
You pay today 1.506,03
After the purchase you will receive 100,- Euro back from Sony. further information

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